How much does shipping cost?
Shipping is calculated at checkout. It depends on the final weight of your package, the destination country, and the postage type you select. You can see the shipping total during checkout before finalizing your order. For US orders, duties are included in the product pricing. For other countries outside of Canada/USA, duties may be due upon delivery. I will not refund refused deliveries. Orders to Canada with a subtotal of $130 CAD or more qualify for free shipping. For international orders (including USA), the free shipping threshold is $160 CAD.
When will my order ship out?
Orders are mailed out twice a week. Made-to-order items increase your processing time to one week. During big collection drops, it can take up to 2 weeks to ship out your order, and possibly longer for made-to-order items.
How long does shipping take?
Any shipping estimate provided at checkout does not include processing times. For example, if a shipping speed says 10 business days, that means 10 business days from when Canada Post receives the package. It's just an estimate and not a guaranteed timeframe.
Once your order is shipped, you should typically receive your package within these times:
Canada: 1-2 weeks (considered lost after 3 weeks)
USA: 1-3 weeks (considered lost after 4 weeks)
International: 2-4 weeks for airmail (considered lost after 5-6 weeks, dependent on tracking updates.)
Can I track my order?
If there is tracking available for the postage you selected, the tracking information will be included in your shipping confirmation email. Orders shipped as lettermail will not have tracking. All orders shipped as parcels will have tracking, unless it's not available to your country.
What if there is a problem with my order?
If I sent you the wrong item, the item arrived damaged, or there is another issue, please email me at support@bayleejae.com and I will get a replacement sent out to you. Alternatively, you can get a refund, if you prefer.